Bookings
Bookings List
Click Bookings in the left menu.
- By default the list shows bookings from today to 3 months ahead.
- Sort by Starts At or Created At with the buttons above the list.
- Categories opens the booking categories.
- Create Booking starts a new booking.
Search
Click Search to open the filters.
You can filter by hash, email, client name, client phone, category, status, groomer, groomer type, date range and flagged bookings.
The status Scheduled is a booking that has not happened yet.
Booking Page
Click a booking in the list to open it.
Information
- The Booking code (hash) identifies the booking. Customers and groomers see the same code.
- Select Category tags the booking. See Categories.
- Total Price is services, extras and fees, minus discounts. See How Price is Built.
- Total Duration is the time blocked on the groomer's calendar.
- Type is Mobile (at the customer's address) or In-store (at one of your locations).
The Actions menu has:
- Open Page: opens the page the customer sees.
- Edit: edits the booking without validations.
- Audit: shows the change history.
- Create New Booking: copies this booking into a new one.
Status
| Status | Meaning |
|---|---|
| Scheduled | Booked, not done yet. |
| Pending Payment | The service is done, payment is missing. |
| Completed | Done and paid. |
| Canceled By Customer | The customer canceled. |
| Canceled By Groomer | The groomer or the office canceled. |
| Re-Scheduled | The booking was moved to a new date. |
To change it, see Change Status.
When
The date and time the booking starts. To move it, see Re-Schedule.
Customer
The customer's name, phone, email and address, with a map pin.
- Click the customer row to open the customer page.
- Change Customer links the booking to another customer. See Change Customer.
INFO
Dashboard users see the real phone number. Groomers using the app may see a proxy number instead.
Groomer
- The assigned groomer and their status.
- Arrived At: when the groomer tapped Notify I've arrived in the app.
- Distance from Base Coordinates: how far the address is from the groomer's base.
- Source and Chosen by: where the booking came from and how the groomer was picked.
Price Breakdown
Every value that makes up the total, with its source:
- Booking: services and extras.
- Company: your fees.
- Platform: Groomeer fees.
- Sales Tax: only if the booking's area has sales tax.
To add or remove fees, see Price Breakdown.
Payments
All payments for the booking: card payments, Tap to Pay and manual payments. See Payments.
Services
Each service with its pet, extras, price and duration. Hover the eye icon to see the extras.
To add or edit services, see Services.
Details
Notes and photos added by the groomer in the app, or by the office here.
- Type the note in Content.
- Click Add Detail.
Internal
Only dashboard users see this block. Customers and groomers never see it.
- Is Flagged?: flag the booking to find it later with the Only Flagged filter.
- Notes: private notes about the booking.